Terms & Conditions


(For product(s) sold and delivered in U.S.A & Canada only)
COVERED PRODUCT(S) -- Cinaton iSense Touch Free Intelligent Faucets.
Cinaton, Inc. (hereinafter “Cinaton”) warrants the Covered Product(s) to be free of all defects in material and workmanship for a period of two (2)
years from the date of original purchase. This warranty extends to the original buyer and each successive buyer within the warranty period. Within
the period of this warranty, Cinaton will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty
repairs and service will be performed by Cinaton Service Center in California. This warranty is limited to repair or replacement with identical or
similar parts only.
This warranty does not apply to any costs, repairs, or services for the following:
• Service calls to correct the installation of the Covered Product(s), or to explain the usage of the product(s) to the buyer.
• Repairs necessitated by use other than normal use.
• Damage resulting from misuse, abuse, accidents, alterations, or improper installation.
• Corrective work necessitated by repairs made by anyone other than a Cinaton’s authorized service technician.
To obtain Warranty Service, the buyer must produce proof of purchase (original sales receipt) and notify Cinaton of any defect, malfunction, or
nonconformity promptly upon discovery by calling the toll-free number (855)348-8080 or by writing to Cinaton with full description of the problem.
Upon receipt of such notice and verification of proof of purchase of the Covered Product(s), Cinaton will send out to buyer the Warranty Service
Instruction and Authorization for Return of the Covered Product(s). Cinaton will do one of the following after receipt of the returned product(s):
• Service or repair the Covered Product(s) to conform to the applicable warranty.
• Replace the Covered Product(s) with goods that are identical or reasonably equivalent to the warranted goods.
The buyer should carefully pack the Covered Product(s), preferably in the original packing materials, and deliver it, together with a copy of the
original purchase receipt and a description of the problem, to Cinaton. If the buyer sends the product(s) by U.S. mail, we recommend that the
buyer insures it and send it with return receipt requested. We accept no liability for product(s) lost or misplaced in shipment.
In no event shall Cinaton be liable for consequential damages for breach of this warranty. Some States do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to the buyer.
We recommend that the buyer register the product online at www.cinaton.com/c/register.php. This will facilitate any warranty repairs or service,
if needed.